TOP 5 QUESTIONS
Q: How Do I Get Paid?

At ShopBack, we all love cashouts and are constantly working on ways to pay you faster and better.

Cashing out is simple, just four simple steps!

1. Indicate your preferred bank account or paypal account here.
2. Click on 'Total Earnings' button on the navigation bar.
3. Navigate to ‘REDEEMABLE’ SECTION.
4. Check your redeemable amount and request for a cashout.
Your cashback will be deposited in your selected bank account or PayPal account within 7-14 working days.

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HOW DO I USE SHOPBACK?
CASHBACK
Q: How quickly is cashback credited to my ShopBack account after my purchase?
Most cashback rewards are credited automatically to your ShopBack account within 1-2 days. Your cashback may take up to 60 days to become redeemable (ready for cash out) as some Merchant Partners may take up to 45 days to confirm commission to us, so as to account for refunds and returns. Back to Top
Q: How Do I Get Paid?

At ShopBack, we all love cashouts and are constantly working on ways to pay you faster and better.

Cashing out is simple, just four simple steps!

1. Indicate your preferred bank account or paypal account here.
2. Click on 'Total Earnings' button on the navigation bar.
3. Navigate to ‘REDEEMABLE’ SECTION.
4. Check your redeemable amount and request for a cashout.
Your cashback will be deposited in your selected bank account or PayPal account within 7-14 working days.

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Q: How do I make sure I am earning cashback?

Purchases you make are only credited if you start your shopping session at ShopBack and click on a merchant’s store. After being redirected to the merchant’s site, do ensure that you stay on that page all the way till you complete your purchase so that the “last click” to the merchant’s site is from ShopBack. Doing so allows us to verify that you shopped through your ShopBack account and lets us give you cashback accordingly.

To ensure successful cashback:
1. Do not click on coupon websites
2. Only use coupons that we provide
3. Use the same device throughout (eg. Mobile, Tablet, Desktop)
4. Enable cookies on your device

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ACCOUNT INFO
TECHNICAL ISSUES
REFER A FRIEND
Q: How do I earn rewards for referring friends to ShopBack?

ShopBack will reward you with a referral bonus for every new member you refer to ShopBack who signs up and then shops through us - a "qualified referral". The bonus will be credited into your ShopBack account for every qualified referral. With effect from 3 Aug, all referral bonuses will only be reflected in your ShopBack account when your referrals meet the minimum spend requirement and their cashback becomes redeemable.

A "qualified referral" is a new member of ShopBack referred by you that signs up on ShopBack and makes orders totaling a minimum spending. Any orders that do not earn cashback will not be counted towards the minimum spend requirement.

If your friend's order is later cancelled, changed or refunded and, for travel orders in particular, if no-shows occur, your referral bonus will be revoked.

A qualified referral must be generated using (i) your unique referral link or (ii) the referral methods on this page. If referred through email, your friend has to sign up on ShopBack using the referred email address.

The following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning referral bonuses: (i) self-referral, (ii) posting your referral link on any ShopBack merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by ShopBack in its sole discretion to be inconsistent with the purpose of ShopBack's Refer-a-Friend Programme. ShopBack reserves the right to alter the terms and conditions of this promotion.

Any infringement of the above terms and conditions would result in the loss of all bonuses. Repeat offences would result in the closure of your ShopBack account.

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Q: What does my friend have to do?

Your friend just need to sign up through your referral link and makes orders totaling a minimum spending. Any orders that do not earn cashback will not be counted towards the minimum spend requirement.

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