Zoro

Zoro is a US industrial supplies e-tailer founded in 2011, headquartered in the Chicago area and operating as a subsidiary of W.W. Grainger, Inc. (NYSE: GWW, the largest US industrial distributor). Zoro.com stocks over 15 million SKUs across tools and tool storage (hand tools, power tools, cordless platforms from DeWalt, Milwaukee, Makita, Bosch, Ryobi, Metabo HPT), HVAC and refrigeration parts, plumbing fittings and supplies, safety and personal protective equipment (hard hats, safety glasses, respirators, high-visibility apparel, fall protection), janitorial and facility supplies (cleaning chemicals, paper products, trash can liners, mops and buckets), office and school supplies, material handling (hand trucks, dollies, pallet jacks, forklift accessories), welding and metalworking, lab and scientific, electrical supplies, fasteners (nuts, bolts, screws, washers in bulk and specialty sizing), and MRO (maintenance, repair, operations) categories. Zoro positions as the SMB-and-tradespeople accessible channel into the Grainger catalog depth, with lower-friction account setup than Grainger's enterprise B2B model. Activate ShopBack US on the Zoro page above before clicking through to zoro.com to earn cashback on the paid order subtotal.

W.W. Grainger, Inc. is the largest US industrial distributor (headquartered in Lake Forest, IL, publicly traded on NYSE under GWW) serving large US enterprise accounts and government contracts with a mature B2B account management, net payment terms, and procurement integration infrastructure. Zoro launched in 2011 as Grainger's independent-brand online channel aimed at SMBs, tradespeople, independent contractors, and consumers who want access to the industrial-grade SKU depth without the Grainger enterprise B2B account setup friction. Zoro.com operates with consumer-friendly account creation, standard credit card and PayPal checkout, no minimum order quantity on most items, and a flat shipping or free-shipping threshold. The two channels overlap on SKU catalog but target different customer segments: Grainger serves large enterprise and government procurement; Zoro serves SMB, tradespeople, and consumer-industrial buyers. ShopBack US cashback eligibility on Zoro is separate from Grainger's own affiliate terms.

Zoro typically offers free standard ground shipping on orders over a defined US subtotal threshold (common pattern across industrial supply channels is $50 to $75 for the free-shipping floor). Orders below the threshold carry a flat shipping fee calculated at checkout. Oversized items (large tool chests, bulk cleaning supplies, heavy material handling equipment) may ship via LTL freight with a separate freight fee. Hazardous materials (certain chemicals, aerosols, compressed gas cylinders) carry hazmat shipping surcharges per US DOT regulations. Alaska, Hawaii and Puerto Rico ship separately with additional surcharges. For time-sensitive orders, expedited shipping options are available at checkout. Verify current free-shipping threshold and shipping rates on zoro.com before purchase. ShopBack US cashback is claimed on the paid merchandise subtotal, not on shipping or hazmat fees.

Zoro offers a business-account program (positioning varies between consumer and SMB tiers) with features including quantity-break pricing on bulk orders, dedicated business customer service, net payment terms on eligible accounts (NET 30 or NET 60 available after credit review), tax-exemption support for qualified non-profit, educational, government, and reseller accounts (resale certificate upload), order history and reorder streamlining, and account manager touch on larger spend tiers. Registration requires business verification (business name, EIN, business address, sometimes a resale certificate for tax-exempt setup). The business tier is distinct from the consumer-grade zoro.com account and typically carries pricing advantages on frequent reorder SKUs. Verify the current business-account program structure and eligibility on zoro.com before registering. ShopBack US cashback eligibility on business-account orders may vary; verify on the ShopBack Zoro merchant page terms before purchase.

The Zoro tools and tool storage catalog covers the major US and international pro-tool brands: DeWalt (yellow and black, flexible 20V Max and FLEXVOLT 60V battery platforms), Milwaukee Tool (red, M12 and M18 battery platforms, Milwaukee Packout storage system), Makita (teal and black, 12V CXT and 18V LXT battery platforms, 40V XGT), Bosch (blue, 12V and 18V platforms plus GCM miter saws), Ryobi (green and black, 18V One+ battery platform, broadest consumer-pro overlap), Metabo HPT (formerly Hitachi, 18V and 36V MultiVolt), Craftsman (Stanley Black and Decker, V20 battery platform), Porter-Cable, Hilti (red, premium pro-contractor, 22V Nuron platform), Fein, Festool (German premium, 18V battery platform), Kobalt (Lowe's exclusive at Zoro limited availability), plus hand tools (Klein, Channellock, Ridgid, Stanley, Estwing, Snap-on through select resellers), tool storage (Craftsman tool chests, Milwaukee Packout, Harbor Freight U.S. General alternative where Zoro stocks it, Dewalt ToughSystem). For most pro contractors, Zoro covers the full compatible accessory and battery adapter range per platform.

The Zoro safety and personal protective equipment (PPE) catalog covers hard hats (Type I and Type II per ANSI Z89.1 ratings, chin strap and ratchet adjustment variants), safety glasses and goggles (ANSI Z87.1 impact-rated, prescription-compatible frames, chemical splash goggles), hearing protection (earmuffs, foam earplugs, electronic hearing protection), respirators (N95, N99, half-face and full-face reusable with cartridge options, SCBA for specific industrial applications), high-visibility apparel (ANSI Class 1, 2, 3 vests, jackets, pants), work gloves (cut-resistant Level A1 through A9 per ANSI 105, chemical-resistant nitrile and neoprene, leather drivers, mechanic gloves), fall protection (full-body harnesses per ANSI Z359.11, self-retracting lifelines, lanyards, anchor points), welding PPE (helmets, aprons, gloves, boots), chemical-resistant clothing, and first aid kits. For OSHA-compliance-sensitive job sites, verify the specific ANSI rating and OSHA alignment on the product page before purchase.

Zoro accepts returns of unopened and unused items in original packaging within a defined window from delivery (verify current window on zoro.com; common across industrial supply channels is 30 days). Opened or used items may qualify for exchange at Zoro's discretion depending on category and condition. Hazardous materials (chemicals, aerosols, compressed gas) are typically non-returnable per US DOT regulations. Custom-order, cut-to-length, personalized, and clearance SKUs are typically non-returnable; the product page notes the return-eligibility status before purchase. Return shipping on non-defective returns is typically paid by the customer, with some categories (defective items, shipping errors on Zoro's side) qualifying for prepaid return labels. Items damaged in transit must be reported within a short window (typically 48 to 72 hours) via Zoro customer service with photos. Verify the current Returns page on zoro.com for exact day counts, restocking fees if any, and the active return process.

In the US industrial supply category, Zoro competes with Grainger (parent company's enterprise B2B channel), Amazon Business (consumer-grade Amazon experience plus business features: tax-exempt purchasing, multi-user accounts, Prime shipping on supported SKUs), MSC Industrial (NYSE: MSM, pro-grade metalworking, cutting tools, machining supplies focus), Fastenal (NYSE: FAST, fastener-heavy inventory with on-site vending), McMaster-Carr (private, premium engineering catalog with same-day shipping to major US metros), and Home Depot Pro and Lowe's Pro (big-box pro channels with in-store pickup). Zoro positions as the SMB-and-tradespeople accessible channel with wide SKU depth and consumer-friendly account setup. Grainger wins on large enterprise procurement integration. McMaster-Carr wins on engineering SKU specificity plus same-day fulfillment. MSC wins on precision metalworking. Amazon Business wins on consumer-grade UI plus Prime shipping. For a flexible SMB-tradespeople channel with the broadest industrial catalog depth and simple account setup, Zoro is the practical pick.

Zoro typically runs sitewide percentage-off promotions and category-specific sales during Black Friday week (November 27, 2026) and Cyber Monday (November 30, 2026), with headline cuts on cordless tool platforms (DeWalt, Milwaukee, Makita starter kits and battery packs), tool storage (Milwaukee Packout, Craftsman tool chests), safety and PPE multi-pack bundles, and seasonal categories (ice-melt and winter supplies in Q4, outdoor power equipment in Q2). Memorial Day (May 25, 2026) typically carries deeper pricing on outdoor power equipment and seasonal maintenance supplies. Amazon Prime Big Deal Days (October 6 to 7, 2026) typically carries matching sitewide flash promotions. Secondary windows: Independence Day (July 4, 2026), Labor Day (September 7, 2026), end-of-year clearance (December 26 through January 15, 2027). For a cordless tool platform expansion (adding a battery pack, bare-tool addition, or multi-tool combo kit), Black Friday through Cyber Monday is the deepest window. ShopBack US cashback is claimed on the paid merchandise subtotal after any sitewide promotional pricing is applied. For a deeper look, see US 2026 Sale Calendar: Memorial Day to Black Friday and Cyber Monday.

ShopBack US is a cashback and rewards portal, similar to Rakuten. To earn cashback on a Zoro order, sign in to ShopBack US, open the Zoro merchant page above, and click through to zoro.com. Complete the purchase in the same browser session without switching to third-party coupon sites, and avoid pasting unsupported voucher codes at checkout since they can break tracking. Zoro's own on-site promotional pricing applied at checkout does not break tracking when the ShopBack click-through started the session. For repeat buyers, installing the ShopBack Cashback Buddy browser extension on desktop auto-activates cashback on supported merchants. Business-account orders through the Zoro business tier may follow different cashback eligibility rules; verify on the ShopBack Zoro merchant page terms. The current cashback rate is shown in the rate table at the top of this page.

Common exclusions on industrial supply e-tailers include gift card purchases, hazardous materials shipping surcharges, business-account quoted orders (B2B contracts outside standard affiliate terms where applicable), select brand carve-outs, and orders using unsupported third-party voucher codes at checkout. Check the terms panel on the ShopBack Zoro merchant page before checkout for the current exclusion list.