KaTom

KaTom is a US commercial restaurant-supply retailer selling equipment, cookware, smallwares, tabletop, disposables, and janitorial supplies to restaurants, hotels, catering operations, healthcare, education foodservice, and serious home cooks. Headquartered in Kodak, Tennessee. Catalogue spans 250,000+ SKUs. Product sold at katom.com. Positioning is direct-shipping commercial supply without membership requirements.

KaTom sells to both businesses and individual home cooks; no business account is required. Business accounts unlock quote requests, dedicated account managers, extended payment terms on approved credit, and volume-discount tier pricing on repeat orders. Individual shoppers can check out without an account through standard e-commerce flow.

Large equipment orders (ranges, fryers, walk-in coolers, ovens, ice machines) ship via freight carrier with palletised delivery. Delivery is curbside standard; liftgate and inside-delivery upgrades are available at checkout for a fee. Freight windows typically run 5 to 15 business days depending on origin and destination. Inspect equipment on delivery and note any visible damage on the delivery receipt before signing.

KaTom typically offers a return window on unused equipment and supplies in original packaging with a restocking fee on non-defective returns. Custom-order, opened food, and refrigeration equipment that has been powered on are typically non-returnable per product-page terms. Freight returns must be arranged with customer service. Verify current returns terms on katom.com before ordering.

Main annual promotional windows include Restaurant Industry Trade Show promotions (National Restaurant Association in May, Nightclub & Bar in March), January restart clearance, Presidents Day (February), Memorial Day (25 May 2026), Fourth of July (4 July 2026), Labor Day (7 September 2026), Black Friday (27 November 2026), Cyber Monday (30 November 2026), and Year-End Sale. Vendor-specific rebates run through the year.

KaTom's business accounts unlock volume-discount tier pricing on repeat orders, quote-requested pricing on large multi-item orders, and vendor-specific rebates on select brands. Contact KaTom sales for a business account setup. Individual shoppers get catalogue pricing at standard e-commerce checkout.

Both are US commercial restaurant-supply DTC channels with wide overlapping catalogues. KaTom leans slightly heavier into equipment and commercial kitchen fit-outs. WebstaurantStore leans slightly heavier into smallwares, disposables, and hotel-supply categories. Pricing on specific SKUs varies; comparison-shop the specific model number before large orders. Both accept individual and business orders.

Commercial equipment warranty is per the manufacturer's standard commercial-use warranty (typically 1 year parts and labor on major equipment; check individual product pages). Warranty is void if equipment is used residentially on some SKUs; verify warranty terms before purchasing commercial equipment for a home installation. KaTom's customer service can help with warranty claim coordination.

KaTom periodically issues promo codes tied to newsletter signup, industry trade show events and category launches. Business account discounts are structural rather than code-based. No code needed: go through ShopBack before you pay and part of what you spend comes back as Cashback.

KaTom orders are placed at katom.com. Go through ShopBack before you pay and the Cashback tracks to your ShopBack account. Pending Cashback appears within a few days and confirms after KaTom's return window closes.

KaTom runs seasonal sale pricing, and business account volume discounts and vendor rebates are structural offers. During a KaTom sale, the sale price is what you pay at checkout. Going through ShopBack before you pay is an essential step, and part of what you spend comes back as Cashback. Check the rate shown on ShopBack's KaTom page before you buy.

New-restaurant fit-outs (walk-in coolers, ranges, ovens, fryers), catering-operation smallwares and chafing equipment, restaurant replacement equipment (dishwashers, ice machines), tabletop and glassware bulk orders, foodservice disposables, and enthusiast home cook orders of commercial cookware from Vollrath, Winco, and Update International.

Yes. If you return or cancel part of a KaTom order, the Cashback adjusts to match what you keep. KaTom Cashback stays Pending until the return window closes on the order (longer for freight-delivered equipment), then it confirms. Refrigeration or custom-order equipment that is non-returnable per product-page terms confirms once the standard return window elapses.

Go through ShopBack before you pay and the Cashback tracks to your ShopBack account. The KaTom Restaurant Supply page on ShopBack shows which purchases earn Cashback and the live rate.

KaTom Restaurant Supply does not operate a dedicated mobile shopping app; katom.com is served through the mobile web browser. On your phone, open KaTom from the ShopBack app and finish the order there.

KaTom can work out cheaper for restaurant equipment, but only once you compare the delivered price rather than the listed price. Its Price Match Guarantee lets you ask KaTom to match an identical, in-stock item that a qualifying US online retailer or authorized local dealer lists for less, as long as you ask at the time of purchase. Freight, liftgate service and the restocking fee on non-defective returns can move your total as much as the sticker price does, so add them in before you compare. Going through ShopBack before you check out then lowers what you actually pay on the same order. Check the live rate on this page. read more

The cheapest way to buy from KaTom is usually one planned order. Sign in before you shop so a qualifying order can get KaTom's free shipping, ask for a price match at the time of purchase if a qualifying US seller lists the identical model for less, and check KaTom's clearance section and Quick Ship items first. Choose liftgate or other delivery services at checkout, since KaTom notes that adding them after you order can cost more, and confirm the model and hookup before you buy to avoid a restocking fee on a return. Then go through ShopBack before you pay so the effective price drops. Check the live rate on this page. read more

Sign in to your KaTom account before you check out, because KaTom's free shipping applies to qualifying orders above its minimum order value for signed-in customers, and the current threshold is shown on katom.com. Grouping smallwares and disposables with a bigger item can lift an order past it. Items over 150 pounds or 108 inches long ship by freight carrier, and delivery to an address without a loading dock needs liftgate service, which you select at checkout. Homes and apartments count as non-commercial addresses even if you run a business from home. Going through ShopBack before you check out lowers what you pay on the same order. Check the live rate on this page.

It is the step that lowers what you pay. For merchants like Booking.com, Trip.com, Agoda and Expedia, going through ShopBack is an essential step before you book or check out, so you pay less on the same booking or order, and a KaTom order works the same way. Open KaTom on ShopBack, click through to katom.com and complete the order as normal. KaTom's price does not change, and cash comes back to your ShopBack account after the order is confirmed. Check the live rate on this page.

Going through ShopBack gets you a cash rebate on the same order, at the same store. Cashback lowers what you actually pay for an order. It comes back as cash, so it works like a discount on the price, not like points or miles. Your effective price is what you paid KaTom minus the cash ShopBack returns once the order is confirmed. Check the live rate on this page.