KaTom

KaTom is a US commercial restaurant-supply retailer selling equipment, cookware, smallwares, tabletop, disposables, and janitorial supplies to restaurants, hotels, catering operations, healthcare, education foodservice, and serious home cooks. Headquartered in Kodak, Tennessee. Catalogue spans 250,000+ SKUs. Product sold at katom.com. Positioning is direct-shipping commercial supply without membership requirements.

KaTom sells to both businesses and individual home cooks; no business account is required. Business accounts unlock quote requests, dedicated account managers, extended payment terms on approved credit, and volume-discount tier pricing on repeat orders. Individual shoppers can check out without an account through standard e-commerce flow.

Large equipment orders (ranges, fryers, walk-in coolers, ovens, ice machines) ship via freight carrier with palletised delivery. Delivery is curbside standard; liftgate and inside-delivery upgrades are available at checkout for a fee. Freight windows typically run 5 to 15 business days depending on origin and destination. Inspect equipment on delivery and note any visible damage on the delivery receipt before signing.

KaTom typically offers a return window on unused equipment and supplies in original packaging with a restocking fee on non-defective returns. Custom-order, opened food, and refrigeration equipment that has been powered on are typically non-returnable per product-page terms. Freight returns must be arranged with customer service. Verify current returns terms on katom.com before ordering.

Main annual promotional windows include Restaurant Industry Trade Show promotions (National Restaurant Association in May, Nightclub & Bar in March), January restart clearance, Presidents Day (February), Memorial Day (25 May 2026), Fourth of July (4 July 2026), Labor Day (7 September 2026), Black Friday (27 November 2026), Cyber Monday (30 November 2026), and Year-End Sale. Vendor-specific rebates run through the year.

KaTom's business accounts unlock volume-discount tier pricing on repeat orders, quote-requested pricing on large multi-item orders, and vendor-specific rebates on select brands. Contact KaTom sales for a business account setup. Individual shoppers get catalogue pricing at standard e-commerce checkout.

Both are US commercial restaurant-supply DTC channels with wide overlapping catalogues. KaTom leans slightly heavier into equipment and commercial kitchen fit-outs. WebstaurantStore leans slightly heavier into smallwares, disposables, and hotel-supply categories. Pricing on specific SKUs varies; comparison-shop the specific model number before large orders. Both accept individual and business orders.

Commercial equipment warranty is per the manufacturer's standard commercial-use warranty (typically 1 year parts and labor on major equipment; check individual product pages). Warranty is void if equipment is used residentially on some SKUs; verify warranty terms before purchasing commercial equipment for a home installation. KaTom's customer service can help with warranty claim coordination.

KaTom periodically issues promo codes tied to newsletter signup, industry trade show events, and category launches. Business account discounts are structural rather than code-based. Pasting an unofficial third-party voucher at checkout can break ShopBack cashback tracking. Use only KaTom's own official codes plus ShopBack cashback for the more reliable path.

Sign in at shopback.com, open shopback.com/katom, activate cashback via the ShopBack browser extension or app, then click through to katom.com and complete the purchase in the same browser session. Avoid pasting third-party voucher codes at checkout as they can break tracking. Pending cashback appears within a few days; confirmed after KaTom's return window closes.

KaTom seasonal sale pricing and KaTom-issued promo codes typically compound with ShopBack cashback on eligible orders because cashback is paid on the paid amount after any KaTom promo discount is deducted. Business account volume discounts and vendor rebates are structural offers. Third-party voucher codes at checkout can void tracking.

New-restaurant fit-outs (walk-in coolers, ranges, ovens, fryers), catering-operation smallwares and chafing equipment, restaurant replacement equipment (dishwashers, ice machines), tabletop and glassware bulk orders, foodservice disposables, and enthusiast home cook orders of commercial cookware from Vollrath, Winco, and Update International.

Yes. ShopBack cashback on a KaTom order is calculated on the paid amount that actually completes; if the range, walk-in cooler, smallwares batch, or disposables order is returned within KaTom's stated return window, the associated pending or confirmed cashback is reversed once KaTom reports the refund back to ShopBack. Partial returns reduce cashback proportionally to the retained amount, and any restocking fees deducted by KaTom on non-defective returns do not restore cashback on the returned portion. Cancelled orders that never dispatch earn zero cashback. This is why ShopBack holds KaTom cashback in pending status until the return window closes on the order (longer for freight-delivered equipment) before releasing it as confirmed. Refrigeration or custom-order equipment that is non-returnable per product-page terms simply confirms cashback once the standard return window elapses.

Typical exclusions at KaTom Restaurant Supply include gift card purchases, orders paid partly or fully with gift cards, third party marketplace sellers where present, and select clearance or bulk business orders. Taxes, shipping, and any promotional credit applied at checkout are also excluded from the cashback base. See the full exclusions list on the ShopBack KaTom Restaurant Supply merchant page before ordering. Cashback tracks on the eligible subtotal at the current published rate.

KaTom Restaurant Supply does not operate a dedicated mobile shopping app; katom.com is served through the mobile web browser. To earn ShopBack cashback on a mobile purchase, open the ShopBack app, tap the KaTom tile to launch katom.com in the in-app browser, and complete checkout in the same session. Mobile web on Safari or Chrome also works if you click through fresh from the ShopBack KaTom merchant page. Avoid pasting third-party coupon codes at checkout since they can break tracking.